Privacy
Policy

1. Overview

This Privacy Policy applies to RoofingFox ("RoofingFox," "we," "us," or "our"), a Colorado-based roofing contractor located at 914 17th Street, Charleston, IL 61920. This policy governs all personal information collected through our website at roofingfox.site, through telephone communications, and through direct interaction with our staff or crews.

By accessing our website or submitting any form or inquiry, you acknowledge that you have read this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please do not submit personal information through our website or digital channels.

2. Information We Collect

Information You Provide Directly

When you submit an estimate request, contact form, or any communication through our website or by phone, we may collect the following information:

• Full name — to identify and address you correctly in all correspondence
• Email address — for service-related communication and, with explicit consent, for roofing tips and promotional updates
• Phone number — for scheduling inspections, site visits, and follow-up regarding your service inquiry
• Property address — to assess service area eligibility and to conduct on-site inspections
• Selected service or plan — to route your inquiry to the appropriate team
• Free-form message content — any details you voluntarily include about your property, roofing situation, or questions
• Insurance-related information — only when voluntarily provided in connection with a storm damage or hail claim inquiry

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical information, including:

• IP address and approximate geographic location (city or region level)
• Browser type, version, and operating system
• Pages visited, time spent, and navigation path through the site
• Referring website or search query that directed you to our site
• Device type (desktop, tablet, or mobile)
• Session duration and interaction patterns

This technical data is processed in aggregate and anonymized form to improve website performance and user experience. It is not used to personally identify visitors unless they have separately submitted contact information through a form.

3. How We Use Your Information

We use the information we collect for the following specific purposes:

• Service delivery: Responding to estimate and inspection requests, scheduling site visits, and performing the roofing services you have engaged us to provide
• Communication: Sending appointment confirmations, project updates, and seasonal care documentation related to active service engagements
• Insurance coordination: When requested, preparing and transmitting damage documentation to your insurance company or adjuster in connection with a covered claim
• Marketing communications: Only with your explicit written consent (via checkbox on our forms), we may send roofing tips, seasonal maintenance reminders, and promotional offers. You may unsubscribe at any time from any marketing email or by contacting info@roofingfox.site
• Business operations: Internal record-keeping, quality assurance audits, crew performance tracking, and continuous service improvement
• Legal compliance: To comply with applicable Colorado and federal laws, court orders, or legitimate governmental requests
• Fraud prevention: Detecting and investigating fraudulent submissions or unauthorized system access

We do not use your personal information for fully automated individual decision-making that produces legal or similarly significant effects on you without human review.

4. Data Sharing

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes.

We may share your information only in the following limited and specific circumstances:

• Service providers: We use trusted third-party tools including email delivery platforms, appointment scheduling software, and website analytics services. These vendors process your data solely on our behalf under written data processing agreements that prohibit them from using your data for any independent purpose.
• Insurance companies and adjusters: Only when you have specifically requested insurance claim assistance, and only with documentation directly relevant to your claim. We will confirm this scope with you before transmission.
• Legal requirements: We may disclose information when required by law, court order, subpoena, or when we have a reasonable, good-faith belief that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of our business assets, your information may be transferred as part of that transaction. We will provide notice before any such transfer and before your information becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — and similar tracking technologies. We use the following types of cookies:

• Essential cookies: Required for basic website functionality such as session management, form security tokens, and navigation. These cannot be disabled without materially impairing website operation.
• Analytics cookies: Used to understand how visitors navigate our website — which pages are visited, how long sessions last, and where traffic originates. We process this data in aggregate, anonymized form only.
• Preference cookies: Store your choices (such as your cookie consent decision) to improve your experience on return visits.

We do not use advertising cookies or allow third-party advertising networks to place tracking cookies on our website. You may manage cookie preferences through our consent banner when you first visit the site, or through your browser settings at any time. Declining non-essential cookies will not prevent you from using our website or submitting inquiry forms.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, plus any additional period required by applicable law or legitimate business need:

• Active client project records: Retained throughout the service relationship and for 7 years thereafter to comply with Colorado contractor licensing and tax record requirements
• Warranty documentation: Retained for the duration of any applicable warranty period plus 2 years to support warranty claims
• Inquiry records without resulting engagement: Retained for 24 months from initial submission, then securely deleted
• Marketing consent records: Retained until you withdraw consent, then removed from active lists within 30 days
• Website analytics: Retained in aggregate, anonymized form for 26 months

At the end of applicable retention periods, we securely delete or irreversibly anonymize personal information so it can no longer be associated with any identified individual.

7. Your Rights

Depending on your state of residence, you may have the following rights with respect to your personal information:

• Right to access: Request a copy of the personal data we hold about you in a readable format
• Right to correction: Request that inaccurate, incomplete, or outdated information be corrected
• Right to deletion: Request deletion of your personal information, subject to legal retention obligations and active project requirements
• Right to opt out of marketing: Unsubscribe from marketing communications at any time without affecting your ability to receive service-related communications
• Right to data portability: Request your information in a structured, commonly used, machine-readable format where technically feasible
• Right to restriction: Request that we restrict processing of your data while a correction or deletion request is being evaluated

To exercise any of these rights, contact us at info@roofingfox.site or at our physical address below. We respond to all verified requests within 30 calendar days. We will not discriminate against you for exercising any of your privacy rights.

8. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission across all website pages (HTTPS/TLS)
• Access controls limiting data access to authorized personnel with a documented need
• Regular security review of our data storage and transmission practices
• Vendor security assessments for third-party service providers that handle personal data on our behalf

No method of internet transmission or electronic storage is completely secure. While we implement commercially reasonable security practices, we cannot guarantee absolute security of data transmitted to or through our website. In the event of a data breach that materially affects your rights and freedoms, we will notify you in accordance with applicable Colorado and federal notification requirements.

9. Third-Party Links

Our website and Insights articles may contain links to third-party websites including manufacturer warranty portals, insurance company sites, and industry resource pages. This Privacy Policy applies only to our website and properties. We are not responsible for the privacy practices of any third-party site and encourage you to review their applicable privacy policies before providing any personal information. The presence of a third-party link on our site does not constitute an endorsement of that site's privacy practices.

10. Children's Privacy

Our website and roofing services are directed to adults aged 18 and over. We do not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently collected information from a child under 13 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you believe we may have collected information from a minor, please contact us immediately at info@roofingfox.site.

11. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this document. For significant changes that substantially affect how we use your data, we may also provide advance notice by email to clients who have provided their contact information. Your continued use of our website following any posted update constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

12. Contact Us

For privacy-related questions, requests to exercise your data rights, or concerns about how we handle your personal information, please contact us through any of the following channels:

• Email: info@roofingfox.site
• Phone: (217) 345-7664
• Mail: RoofingFox, Attn: Privacy, 914 17th Street, Charleston, IL 61920

We aim to acknowledge all privacy inquiries within 5 business days and to fulfill verified data requests within 30 calendar days of receipt and identity verification.